Complaints

The Holiday Club prides itself on its relationship with our users and we aim to offer the very best customer service, we are always happy to receive feedback and will always do our utmost to put right any issues which may arise.

 

Should any parent/carer have a complaint about any aspect of their child’s care or the running of the Club, a mutually convenient appointment should be made with the Club Leader as soon as possible to informally discuss and agree a solution, and to complete a complaints form.

 

If the agreed solution does not solve the problem or if a parent/carer is still unhappy, they should then contact the Club Organiser.

 

If a satisfactory solution is still not found the Club’s complaints procedure should be followed. If you feel you would like to contact Ofsted who is our governing body, please find their details below.

 

Ofsted Piccadilly Gate Store Street Manchester M1 2WD Telephone: 0300 1231231